Halton Borough Council Adult Social Services users are feeling increasingly safe and secure about the services they received, according to year-on-year review.
Figures from an annual survey of those who use adult social care services show that between 15/16 and 19/20 there was a 19.1% increase in people feeling safe and secure about the services they access.
The Adult Social Care Outcomes Framework (ASCOF) measures forms part of the Council’s reporting requirements for which service users are surveyed on an annual basis.
The questions asked look at the Council’s performance and how well adult care and support services achieve the outcomes that matter most to people.
The ASCOF is used both locally and nationally to set priorities for adult care and support, measure examine progress and strengthen transparency and accountability.
Other areas of the survey indicate that people experiences of adult social care services are positive. For the same period (15/16 to 19/20) survey results showed that service user’s social care-related quality of life steadily rose. Moreover, those who use services feel they have more control over their lives than they did five years ago.
For ten years Local Authorities with Adult Social Care responsibility across England have conducted the annual survey of service users.
The capture of feedback from adults in receipt of long-term services is invaluable to ensuring that the Council meets its objectives.
Halton Borough Council’s Executive Board Member for Social Services, Cllr Tom McInerney said, “An improvement in ASCOF results, can only be a good thing for service users. Receiving feedback on people’s experiences of the care and support they receive is important for the Council and allows services to reflect on the services being delivered. This enables us to continually strive for excellence.”
The ASCOF figures are taken from the latest Adult Social Care Annual Report, covering service delivery between April 2019 and March 2020, and can be found at: